Last updated: Sep 29, 2025

1. Order Processing & Delivery

We follow a structured process to build and launch your website and marketing system. Work begins after your deposit and onboarding. Each project moves through clearly defined phases including kickoff, mockups, functional setup, a 30-day Soft Launch (revision/training period), and Hard Launch (full public use). Monthly billing begins on the next 1st or 15th following Hard Launch.

2. Refund Policy

If services are delayed more than 6 months beyond the agreed due date and it is fully our responsibility, you may request a refund of up to 50% of the initial investment within 30 days after that period. Smaller partial refunds may be offered if the delay was shared. No refund is issued if delays are caused by the client or external factors.

Deposits are fully refundable within 7 days of signing. After 7 days but before work begins, deposits are non-refundable. For full pre-payment, 100% is refundable within 7 days of signing, 50% refundable after 7 days but before work begins, and no refund is issued once work starts (onboarding, kickoff meetings, content collection, coding, mockups, or substantial consultation).

3. Cancellation Policy

Clients may cancel with 30 days’ written notice. If canceled without cause, all completed work and documented expenses must be paid in full. Immediate termination may occur if a breach is not corrected within 5 business days.

4. Ownership & Licenses

All original work becomes the client’s property after full payment. Access to proprietary plugins or tools is tied to the active agreement and may end upon termination. We will assist with transitioning to self-managed licenses when possible.

5. Support & Questions

Support levels vary by plan. For questions about fulfillment, refunds, or cancellations, please contact:

Email: [email protected]

Phone: 760.427.2951